Privacy Policy

Ascend Spark Privacy Policy

At Ascend Spark, a digital marketing agency located in Kathmandu, Nepal, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit our website or engage in our services.

Information We Collect

We collect two types of information:

• Information You Provide: This includes information you voluntarily submit through our Website or during the course of providing Services, such as:
  • Contact Information: Name, email address, phone number, company name, job title.
  • Project Information: Details relevant to your marketing projects, which may include industry, target audience, and marketing goals.
  • Communication Preferences: Your chosen methods of receiving communication from us (e.g., email newsletters, service updates).
• Information We Collect Automatically: This includes information automatically collected when you visit our Website, such as:
  • Device Information: IP address, browser type, operating system.
  • Usage Information: Referring URLs, pages visited on our Website, time spent on each page, user interactions with website features.

We may use cookies and other tracking technologies to collect this information. For more details on how we use cookies, please refer to our separate Cookie Policy (link to separate Cookie Policy document if applicable).

Use of Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Website and Services:
  • Process service requests and inquiries.
  • Deliver and personalize your experience with our Services.
  • Develop and improve the functionality of our Website and Services.
• To analyze how you use our Website and Services:
  • Understand user behavior and website traffic patterns (using anonymized data).
  • Measure the effectiveness of our marketing campaigns.
  • Improve the overall user experience.
• To send you marketing and promotional communications (with your consent):
  • Share industry insights, marketing best practices, and updates about Ascend Spark.
  • Offer promotions and discounts on our Services.
• To comply with legal and regulatory requirements:
  • As mandated by the Electronic Transactions Act, 2008 of Nepal.
  • In response to lawful requests from government authorities.

Sharing of Information

We may share your information with third-party service providers who help us provide our Website and Services. These service providers are contractually obligated to:

• Maintain the confidentiality of your information.
• Use your information only for the specific purposes for which we disclose it to them.

These service providers may include:

• Email marketing platforms for sending newsletters and promotional emails.
• Analytics providers to track website traffic and user behavior.
• Cloud storage providers to store project data securely.

We will not share your information with any third-party for marketing purposes without your explicit consent.

We may also disclose your information if we are required to do so by law or in the good faith belief that such action is necessary to:

• Comply with a legal obligation;
• Protect and defend the rights or property of Ascend Spark;
• Prevent or investigate possible wrongdoing in connection with the Website or Services;
• Protect the personal safety of users of the Website or the public.

Data Retention

We will retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Here are some examples of our data retention practices:

• Contact information: Retained for as long as you maintain a business relationship with Ascend Spark.
• Project information: Retained for a period determined by contractual agreements or legal requirements.
• Usage information: Anonymized data may be retained for a longer period for website analytics purposes.

You can request deletion of your personal information by contacting us. Please note that there might be limitations on deletion requests based on legal or contractual obligations.

Your Choices

You have choices regarding your information:

• Opt-out of Communications: You can unsubscribe from receiving marketing and promotional communications from us by clicking the “unsubscribe” link at the bottom of our emails or by contacting us.
• Manage Cookie Preferences: Most web browsers allow you to control or disable cookies. Refer to your browser settings for instructions.
• Access and Rectification: Under Nepalese law, you have the right to access and rectify your personal information held by Ascend Spark. To submit a request, please contact us. We will respond to your request within a reasonable timeframe.

• Erasure: Under Nepalese law, you may also have the right to request erasure of your personal information held by Ascend Spark. This right may be subject to limitations based on legal or contractual obligations. To submit an erasure request, please contact us. We will review your request and respond within a reasonable timeframe.

Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use industry-standard encryption protocols to safeguard your personal information in transit and at rest.
• Access Controls: Access to your information is restricted to authorized personnel only.
• Security Practices: We maintain security policies and procedures to protect user data and regularly review and update them.
• Incident Response: We have a plan in place to respond to security incidents and will notify you in the event of a data breach that affects your information.

While we strive to implement comprehensive security measures, no website or internet transmission is completely secure.

Children’s Privacy

Our Website and Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has under 13 provided us with personal information, please contact us.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Website. Your continued use of our Website or Services following the posting of the revised Privacy Policy constitutes your acceptance of the changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@ascendspark.agency .

Additional Information for Nepal

Ascend Spark is committed to complying with all applicable data privacy laws and regulations in Nepal, including the Electronic Transactions Act, 2008.

This Act outlines various provisions regarding data security and user rights. Ascend Spark adheres to these provisions by:

• Implementing appropriate technical and organizational measures to safeguard user data.
• Providing users with clear information about data collection practices through this Privacy Policy.
• Respecting user rights to access, rectify, and potentially erase their personal information held by Ascend Spark.

Links to External Websites

Our website may contain links to other websites of interest. However, once you leave our website, please be aware that Ascend Spark has no control over the privacy practices of those sites. We recommend you review the privacy policies of any external websites you visit.

Security

Ascend Spark takes the security of your information seriously. We implement industry-standard security measures to protect your personal information, including Secure Sockets Layer (SSL) encryption for data transmission.

It’s important to remember that no website or internet transmission is completely secure. While we strive to protect your information, we cannot guarantee absolute security. We recommend you avoid sending sensitive information, such as credit card details, via email.